After some “not so pleasant” experiences in their search for the perfect sauna, it also became apparent to Dave and Diane, founders of Paradise Sauna, that not only did the industry need someone to help shoppers with selection and pricing, but it also needed some real, honest, down to earth, full time customer service.

So, when Paradise Sauna was formed they made the promise that they would make Customer Service their top priority. This meant that the absolute lowest, rock bottom, supplier mandated price would be offered to every shopper (not just the “noisy” ones) that came to Paradise Sauna. Shoppers can be assured that every Paradise Sauna unit is discounted every day to everyone and no one will pay too much!

Shoppers can also be assured that Paradise Sauna will be there for them before, during and after their purchase with any questions or problems they may have. A full time, live person will gladly take every call to the toll free number and answer all emails. If needed, problems will be sent to troubleshooting within 24 hours and replacement parts will be shipped promptly. Dave and Diane know what sauna shoppers need and they have promised to provide it through Paradise Sauna - a quality, affordable sauna and an honest, hard working dealership!


I just wanted to tell you how much we love our new sauna. I had tweaked my shoulder the other day and after 2 sessions in the sauna, the pain is gone! Steve and I look forward to using it every day. By far this is one of the best products we have ever purchased (the other being our select comfort bed). Thank you so much for your patience and understanding. Your company has the best customer service I have ever experienced.

Have a great day!!!!
Catherine D. San Diego, CA



Just wanted to let you know that all is well with the suana. It was packed incredibly well, and it went together as easily as you indicated it would. The hardest part was moving it back into the corner after it was assembled (even with the furniture movers under it).

I set it at 110 for the first time, and hopped in. It is really an invigorating feeling when you get out. I understand the admonishment to drink water. I took a glass before getting in, and by the time I had 6 minutes of the original 25 left, I had finished the second large glass that I brought with me.

The two person unit is large enough to be comfortable, but doesn't take up a lot of floor space. The stereo works well, and there is plenty of light if you want to read.

Thank you for a wondeful product and for the excellent level of service that you people provide. I will not hesitate to recommend your company to anyone I can get to listen to me. Too many times today merchants are in it for the quick buck and don't care about their customers. Your advertising very accurately reflects the type of service you provide.

If you would like to use us as a reference, please feel free to do so. We love recommending people who provide a great product, at a fair price, and then treat you the way they would like to be treated.

Sincerely,
Robert & Nancy Kenady, WA

Diane,Tthe sauna is everything that you said it would be we love it thank you for the great deal if any one thinks they can do better i would suggest they go to homedepot and look at theirs less quality more money you may use me as a referance any time thanks again

G M Wesley, Michigan


Just dropping you a note to let you know the sauna arrived in perfect shipping condition. It was easily assembled in the one hour described in your literature. Dwight and our son were amazed at the ease and perfection with which it went together! And to top it all off, it started up at the first touch of the "On" button!

We are grateful for finding such a reputable company to do business with. Let the sauna sessions begin!!

Shari and Dwight, SD


Thanks for keeping up with me. My sauna arrived this morning in perfect condition. I have already put it together and tested it and all systems are GO! The shipping company was a dream to work with. I called the depot and they were right on top of things. The driver was very pleasant as well. Thank you for a very pleasant Sauna buying experience. It is especially refreshing given that the mail order sauna marketplace as a whole seems pretty shady. You may feel free to use me as a reference to potential new customers if you want.

Tonight we sauna!

Mark
Lorton, VA

 


Thanks so much for a great product. I couldn't believe the quality, pricision, and how easy it was to put together. It took about an hour and when I was done you would of thought it was custom built. Feel free to use me as a reference.

Thanks again
Bob, Westminster, MD.


Once again thank you for everything, your excellent service and personal attention given to us was outstanding. If you ever need a reference feel free to use us via phone or email. It's sure refreshing to see a good honest business still exists.

P.S. Sauna is doing great...
Kathy & Art Nebril, Chicago, IL


When I was going through the research phase of whether to buy a sauna, and if so, which one, both Diane and Karen answered every question with no sales pressure. The purchase phase went smoothly, and when I had further questions, answers were forthcoming within a day. I strongly recommend Paradise Sauna to anyone and everyone.

Thanks again,
J.G.K. Castle Rock, CO


You can add us to your list of happy Sauna purchasers, the unit works great, and my wife loves it. This is the first anniversary present that she hasn’t returned in 24 years of marriage.

N Parker Lake in the Hills, IL


I received shipment of sauna. I was amazed how fast shipment arrived. I was very happy to see you use a local delivery service to ship the sauna to my door. All 2 boxes arrived together and no damage to the boxes were found. When inspecting only minor flaws were found, 1 being a latch that was bent which I simply bent it back only to later find that they sent an extra latch in the parts bag. The other flaw was minor marks on the wood from the banding straps, for me this is trivial but this is how anal I have to be to find any damage. I have worked for a funiture manufacturer in my past and I am aware of shipping damages, to think this sauna was shipped over an ocean and half way across the U.S. with virtually no damage impresses me, excellent packaging. I have only just used the sauna once today an it has worked flawlessly. I have left my positive feedback on ebay and will highly recommend this product for anyone.

Bob L Rugby, ND



My wife & I wanted to let you know how much we love our new sauna.

We have even let a few freinds & relative try it, and
my mother in law ordered one from you after trying
it only one time.

Thanks so much for your excellent advice, and
it went together perfectly. Its almost worth buying just to see the craftmanship ...no kidding.

Sincerely,
Chuck & Kelly Connolly, MI


Diane and Karen,

First off Chad and I want to thank you for making this transaction go so smoothly. We were leary at first due to the amount of purchase over the email.

We received it and I cannot tell you how much we LOVE it!!!!!

1. It was so easy to put together and it amazed me on the quality, workmanship and the thought that went into the sauna and how it goes together.


2. More importantly was the customer service that we received not only in the initial purchase, but the actual follow up emails and phone calls that we received keeping us informed on what was going on.

Again, we cannot thank you guys enough and we can't wait to tell our family and friends.

Hope to talk to you guys soon,
Chad and Stacy
Rockville, IN

 

 
   
 
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